If you are not completely satisfied with Extra Mineral purchase or gift for any reason, please review our return policies below for Extra-Mineral.com purchases and in-store purchases
Extra Mineral products may be exchanged not returned within 30 days of placing your initial order. We can exchange unopen products with 30 day of sale with proof of receipt. All safety seals must be intact. There will be no exchanges accepted beyond 30 days of original order placement. You are responsible for all return shipping charges. No refunds will be given until we receive the product back to our facility.
Only products purchased online: extra-mineral.com may be exchanged.
If your items are received damaged or opened, immediately contact Customer Service at: firstname.lastname@example.org within 24 hours of receiving your order. Save all original packing materials (i.e. box, packing peanuts, paper, etc.) along with your order invoice and damaged item(s).
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
Extra Mineral Ltd. 3047 Avenue U, Brooklyn New York 11229