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Русский

PURCHASE POLICIES

TO ORDER ONLINE FOR CONSUMERS

You can place your order anytime 24/7 at http://extra-mineral.com. Extra-Mineral accepts the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

SHIPPING AND HANDLING

All shipping costs insert handling and may be subject to state tax. All costs associated with the delivery of products are covered by the seller. Your order will be shipped by standard ground delivery services. You can expect delivery within 10 business days of your order for in-stock items. In case the goods are not available in stock, the product will be deliver within three weeks. For wholesale purchase, please choose section for Wholesale Customers

If you would like to order some product, please let the Sales Department representative know your preference.

TAXES

We are required to collect sales tax on orders shipped to NY State and as otherwise required by law. If sales tax applies, it will be added to your order when you check out. Shipping charges may also be subject to tax in certain states.

BACKORDERS/SOLD OUT ITEMS

Although we make every effort to ship your order in its entirety, occasionally we will be sold out of certain items. All backordered/sold out items will be automatically shipped as soon as they are in stock. You do not need to reorder.

ERRORS OR PROBLEMS

If you experience any problems placing an order, have not received your order, or wish to check on the status of your order please email us: info@extra-mineral.com

IF YOU RECEIVE AN ITEM YOU DID NOT ORDER

If you have received the wrong merchandise, please contact us within five (5) business days of receipt of the order. We will issue a call tag to pick up the merchandise. The correct merchandise will be send to you back immediately.